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Wednesday, May 30 • 2:00pm - 5:00pm
Effective Community Engagement Requires User-Based Design

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Effective Community Engagement Requires User-Based Design
LED BY: Susan Clark, Founder and Director, Common Knowledge Group
Half day

Knowing when and how to invite community input into government decisions has become an essential skill for civic leaders. This interactive workshop is for those who have worked at the state or local level to increase civic participation and can bring their experiences of what went well and what didn’t. We’ll unpack differences between “civic culture” and “community culture” to show how to enhance the user’s experience while also building trust. You will learn how local governments are using lean, iterative approaches to design, invite and report community input. City leaders will share case studies about how they reach beyond the “familiar faces,” get more useful input and build stronger community networks. Participants will leave with tools they can use right away for more inclusive, informed and sustained engagement.

This workshop drew rave reviews from participants at the last Code for America Summit, and we are delighted to welcome Susan back to offer it to more of our community. 

Wednesday May 30, 2018 2:00pm - 5:00pm PDT
Grand Ballroom A & B