Keeping Users at the Forefront While Scaling Services
LED BY: Ben Sheldon, Engineering Manager, Code for America DESCRIPTION: Building resilient and usable systems requires a balancing act between responding to the needs of technical systems and users. This session shares practices and principles that helped the GetCalFresh engineering team scale and improve their service. We'll discuss practical implementations of "Leave a Seam" (creating paths within a system for people talk to you) and daily and weekly operations rituals for keeping technical teams oriented towards meeting the needs of users and technical systems.
WHO SHOULD ATTEND: Technical, engineering and operations staff, design and product managers, and anyone involved in building or managing technical products and systems.
