Service design can help government better meet the needs of its residents—emphasizing a holistic approach, partnering the people who use services with the public servants and nonprofit providers who deliver them. In this half-day workshop, the Service Design Studio at the NYC Mayor’s Office for Economic Opportunity will lead participants through a hands-on overview of Civic Service Design Tools + Tactics, an introduction to service design created by public servants with and for public servants.
In this workshop, you will learn a set of practical ways to include design methods in your work. Together we will use the Tools + Tactics to define a pressing challenge you are facing in the delivery of your program or service, set goals for how it can be improved, map the stakeholders involved, create a visual guide for how they interact with your service, and begin a plan for field research. At the end of the session, you will have a pitch to take back to your team on how to use these methods and the next steps for your project.
Wednesday May 30, 2018 10:00am - 1:00pm PDT
Room 203
