Designing Government Platforms for Reliability, Trust and Safety and More
LED BY: Michael Wilkening, Undersecretary of California Health and Human Services Agency Dan Kalamaras, Director of the Office of Systems Integration Kim McCoy-Wade, Chief of the CalFresh Branch Keri Tippins, Attorney at California Department of Social Services
DESCRIPTION: How can governments foster environments that focus on users and find better ways for users to use and get information about benefits? What are the models for platform operating costs? Who has what liability in event of data breach - government, the platform vendor(s), third party clients or more? How do we design for user trust? Join a breakout panel discussion with California’s Health and Human Services Agency and departments and help explore the issues.
