Using Discovery Sprints to Change Policy with People-Centered Policymaking
LED BY: Crystal Yan, Experience Designer, United States Digital Service - HHS Liz Odar, Digital Services Expert, United States Digital Service - DHS Jessica Weeden, Digital Services Expert, United States Digital Service - DHS Judy Siegel, Digital Service Expert, United States Digital Service - VA
DESCRIPTION: Beyond changing interfaces, user research can be used to influence big decisions. In this panel, we'll go over a few case studies that will illustrate how and when to use user research to work with lawmakers on people-centered policy making in the public sector, methods that comprise of using user research and paper prototyping to change how government leaders view current processes, and inspiring them to change the law. Attendees will learn how to use different communication techniques for presenting user research to senior government officials (as opposed to product and engineering stakeholders) through examples from several projects in the United States Digital Service portfolio.
