Practical Do’s and Don’ts When Implementing Consumer-Facing Technology Solutions in the Health & Human Services Sector
LED BY: Sonal Ambegaokar, Senior Policy Manager Jennifer Wagner, Senior Policy Analyst, Center of Budget and Policy Priorities
DESCRIPTION: This session offers advice from recent experiences implementing consumer facing technology - such as text messaging, mobile apps, and chat functions – in the health and human services sector to increase consumer/citizen satisfaction and make the enrollment process more user-friendly. Panelists will share key highlights from a newly released guide of Do’s and Don’ts for health and human services agencies and advocates on implementing consumer-facing technology solutions. Please come prepared to share your own recommendations.
WHO SHOULD ATTEND: State and local agency staff and citizen/client advocates
Thursday May 31, 2018 4:30pm - 5:30pm PDT
Room 204
